---
title: Submit a support request
slug: iris-plus-cm/submit-a-support-request
docTags: 
createdAt: 2024-05-13T14:44:19.575Z
---

**For general support request**

[Submit a support request](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Firisity.com%2Fsubmit-a-support-request%2F\&data=05%7C02%7Cashley.yu%40irisity.com%7Cdf8a50ec0498441172c708dc735dfff5%7C5c9de60cef9c4e38843b49773900afba%7C0%7C0%7C638512094818106578%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C\&sdata=3E2vrzGMBtuCiYEh5%2BDjLSE0nWglF%2BSEzWa9wxs0w0Y%3D\&reserved=0)

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**For additional hardware specificiation**

Please contact the presale team at [psteam@irisity.com](mailto\:psteam@irisity.com)

Please supply the following minimal requirements:

1. Total number of Analytic cameras.
2. Scene activity level.
3. Camera profile - Resolution, Frame per Second, and Type of Codec (H.264/H.265).
4. Product tier and data retention time.