---
title: Common Genetec Troubleshooting
slug: enterprise/common-genetec-troubleshooting
docTags: 
createdAt: 2026-07-21T07:54:14.720Z
---

**Verifying that IRIS+™ events are received in Genetec**

If alarms are configured but you are unsure whether IRIS+™ events are reaching Genetec Security Center, you can confirm reception directly in Security Desk:

1. In the Genetec Config Tool, run the automation test for your event-to-action rule to confirm the rule fires correctly.
    *(screenshot 1 — Config Tool automation test)*
2. Open **Security Desk** and go to the **Monitoring** task. In the bottom-left corner of the Monitoring pane, enable the event/activity option (monitoring toggle).

![](https://api.archbee.com/api/optimize/JzHznijrWxPLJLDUaV5A1/64bLs_vJQX-8QOo75pmDZ_upload.png)

1. Send a test alarm — either a Genetec test alarm or a live alarm triggered from IRIS+™. When the event is received, a bar appears in the Monitoring pane confirming the event was received from the SDK. This confirms that IRIS+™ events are being delivered into Genetec.
    *(screenshot 2 — Security Desk Monitoring pane showing the received-event bar)*

![](https://api.archbee.com/api/optimize/JzHznijrWxPLJLDUaV5A1/Nx2QTHCm2oJmxS9nj55Yq_upload.png)